Welcome to the Customer Area

What should I do?

  • Request authorisations and refunds.
  • View and change details of your policies.
  • View your receipts.
  • See copayments.
  • View the general and special conditions.
  • Request a provisional card.
  • Request a duplicate card.
  • Request Travel Assistance certificate.
  • Pay pending receipts.

Download the Activa DKV App

Find a doctor and receive medical attention, and manage your procedures quickly and securely from a single app

Do you need help logging in?

Contact us to answer all your questions.

Log in as a customer: